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RETURN & EXCHANGE POLICY
1.
For a cancellation, please ring, text message or
WhatsApp your order number and name within 12 hours of order placement.
2. Once the
items are sold, items can only be exchanged to another item only. Cash refunds
are not entitled.
3.
Exchanges & return do not apply for SALE
items or discounted items.
4. Products that have already been exchanged cannot be exchanged.
5.
You may exchange new, unworn, or unused
products within fourteen (14) days from the date on which the goods were
couriered to you. Vocxa.com will only allow exchanges for items that are of the
same or lesser value as the original style purchased. If you would like to make
an exchange for a style of a higher value than the item originally purchased,
you need to pay the balance amount.
6.
The original packaging, including all tags (if
attached) and labels, must be intact and included with the return.
7.
The return must be initiated
within 7 days of the delivery date.
8. The customer is responsible for covering the return shipping
costs unless the return is due to a manufacturing defect or an error on our
part.
9. In case of a manufacturing defect or error on our part,
we will provide a prepaid shipping label for the return.
·
Claims are entertained
only against manufacturing defects and admissible when shoes have been
appropriately used. All minor defects will be considered for repair first and
not replaced.
·
Vocxa.com regrets its inability to accept
merchandise returns due to any reason other than damage in transit or due to a
defect in the product. Please contact us through +94773443291 or
[email protected] for all confirmations on returns.
10. For return, please ring
or contact via WhatsApp for return approval (Contact: +9477 3443291).
11. Include a copy of the original purchase receipt or invoice and
ship the return package to the following address : Vocxa (PVT)Ltd,
No:244/1/1, Hassan Mawatha, Mawanella, Sri Lanka. +9477 3443291
