Terms & Conditions

Welcome to Vocxa Software Company ("Vocxa", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website at https://vocxa.com and any services, products, or content we provide (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

• "Personal Data" means any information relating to an identified or identifiable natural person, as defined under the EU General Data Protection Regulation (GDPR) and applicable data protection laws.
• "User" means any individual or entity that accesses or uses our Services.
• "Data Controller" means Vocxa Software Company, which determines the purposes and means of processing Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of Vocxa.

You agree to use our Services only for lawful purposes. You must not:

• Use our Services in any way that violates applicable local, national, or international law or regulation.
• Transmit any material that is defamatory, offensive, or otherwise objectionable.
• Attempt to gain unauthorized access to our systems or networks.
• Use automated tools to scrape, crawl, or extract data without written permission.
• Interfere with or disrupt the integrity or performance of our Services.

We collect and process Personal Data in accordance with the EU General Data Protection Regulation (GDPR), applicable EU member state laws, and other relevant data protection legislation. For full details, see our Privacy Policy.

4.1 What Data We Collect

• Contact Information: Name, email address, phone number, and company name submitted through our contact forms.
• Technical Data: IP address, browser type, device information, and usage data collected automatically.
• Communication Data: Records of correspondence when you contact us via email, WhatsApp, or contact forms.

4.2 Legal Basis for Processing

We process your Personal Data based on one or more of the following legal grounds under GDPR Article 6:

• Consent (Art. 6(1)(a)): Where you have given explicit consent for a specific purpose.
• Contractual Necessity (Art. 6(1)(b)): Where processing is necessary for the performance of a contract.
• Legitimate Interest (Art. 6(1)(f)): Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights.
• Legal Obligation (Art. 6(1)(c)): Where processing is necessary to comply with a legal obligation.

4.3 Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for a maximum of 24 months unless a longer retention period is required by law or an ongoing business relationship exists.

If you are located in the European Economic Area (EEA), United Kingdom, or any jurisdiction with similar data protection laws, you have the following rights:

• Right of Access (Art. 15): You may request a copy of the Personal Data we hold about you.
• Right to Rectification (Art. 16): You may request correction of inaccurate or incomplete Personal Data.
• Right to Erasure / Right to Be Forgotten (Art. 17): You may request deletion of your Personal Data where there is no compelling reason for continued processing.
• Right to Restriction (Art. 18): You may request that we restrict the processing of your Personal Data under certain conditions.
• Right to Data Portability (Art. 20): You may request to receive your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object (Art. 21): You may object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent (Art. 7(3)): Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

You have the right to request the deletion of your Personal Data at any time. Upon receiving a valid deletion request:

• We will verify your identity before processing the request.
• We will delete or anonymize your Personal Data within 30 days.
• We will notify any third-party processors to delete your data.
• We will confirm the deletion in writing via email.

Please note that certain data may be retained where required by law, for the establishment, exercise, or defense of legal claims, or where legitimate grounds for continued processing exist.

To submit a data deletion request, email [email protected] with the subject line "Data Deletion Request".

If your Personal Data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Adequacy decisions by the European Commission.
• Binding Corporate Rules where applicable.

All content, trademarks, logos, and intellectual property displayed on our website are owned by Vocxa Software Company or its licensors. You may not reproduce, distribute, or create derivative works without prior written consent.

To the fullest extent permitted by law, Vocxa Software Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services. Our total liability shall not exceed the amount paid by you, if any, for accessing the Services during the 12 months preceding the claim.

Our Services may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of those third-party sites. We encourage you to review their terms and privacy policies.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page with an updated "Last updated" date. Continued use of our Services after changes constitutes acceptance of the modified Terms.

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions. For users in the European Union, nothing in these Terms affects your rights under mandatory consumer protection laws of your country of residence.

Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to the competent courts of Sri Lanka. EU residents retain the right to lodge complaints with their local data protection authority.

If you have questions about these Terms & Conditions, please contact us:

• Email: [email protected]
• Phone: +94 76 723 3281
• Address: Vocxa Software Company, Mawanella, Kegalle, Sri Lanka